FAQs

Online: Contact Us page
Email: hello@teanagoo.com
Monday - Sat.: 8:30 AM - 6:30 PM EST
Social:
TEANAGOO Facebook
TEANAGOO Twitter

Customer Service is available to assist with all www.teanagoo.com online orders.

Master Card
Visa
American Express
PayPal
Amazon Payments

Discover
Diner’s Club
Gift Cards
CODs
Layaway plan
Personal checks
Money orders

We can accept most of main Currencies, like USD, CAD, GBP，EUR, CNY, JPY ect.

Protecting your information is our priority!
With regard to overall security, we always use industry leading encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

Guest checkouts may log on to our Order Status page using the Order Number and Shipping Zip Code. Registered users may sign in to their account and review their complete order history. Don’t have an account? Create one at My Account.

We strive to process and ship your order as quickly as possible. Orders typically ship within 2 to 4 business days. 2Day, Overnight, International Economy, and International Priority orders must be placed by noon(Local time) in order to process and ship the same day. 2Day, Overnight, International Economy, and International Priority orders placed after noon (local time) are processed and shipped the following business day.
Business days are Monday through Saturday excluding Local holidays. All delivery schedules are best estimates and may vary.

All products offered for sale on www.teanagoo.com are for personal use in the United States, Canada, EU, UK and not for re-sale. We reserve the right to cancel any order that we believe violates this policy.

Yes, Currently, we offer shipping to the Japan, Singapore, Taiwan.

Now TEANAGOO have 3 warehouse in USA, CA, EU separately, for most hot selling products, we keep a stable stock and will ship order from those local warehouse to nearest customer quickly. Standard delivery is shipped via local economic Postal Service suck like USPS, INTELCOM ect.

For few new pushed styles or some sold out item in local warehouse stock, we will ship from China warehouse directly by China Post or some business express (faster but expensive) like UPS, Fedex, TNT etc depend on Clients need.

The price of our products is set at the time of purchase. As such, we do not offer price adjustments. Our product prices, descriptions, specifications, and images are subject to change at any time without notice. Please contact our Customer Service at hello@teanagoo.com if you have any questions or concerns regarding your recent order.

Once the order is placed with TEANAGOO site, we start to process the order and unfortunately we cannot make changes. Please contact our Customer Service at hello@teanagoo.com, normally we wil reply to you within 2 hours.

Contact us immediately between the hours of 8:30 AM - 6:30 PM EST after placing your order, and we’ll do everything we can to accommodate your request.
Our automated processes fill orders extremely quickly, so the time window for changes or cancellations is very short.

NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.

Sure you can! Please be sure to follow the guidelines of our Return Policy when returning an item.

Certain types of items cannot be returned, like perishable goods (such as tea, tea powder, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Pre-paid return packages are shipped by FedEx SmartPost, which can take 2-10 days depending on the originating address.
Once received at our online store, we normally take 2 to 3 business days to process your return. Funds will be returned to the order’s billing account after the issuing bank processes the return, often up to 3 business days. In all, please allow up to 2 weeks for the refund to appear on the billing account online, or up to 2 billing statements.
FedEx Prepaid SmartPost Shipping: 2 - 10 days
Returns Processing: 2 - 3 days
Bank Refund: 1 - 3 days

Yes! You can set different ship to and bill to addresses during checkout. Please verify the billing address matches the address affiliated with the major credit card you are using to make the purchase.
In addition, you can create an account on teanagoo.com and save your addresses for future use. Your account allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your list at any time. Please note: the information that you store in your address list is for your use only. TEANAGOO will not contact anyone listed unless we have a specific question about an order delivery.

Yes! Returns must be made within the guidelines in our Returns Policy

TEANAGOO values your patronage. When returning a product, please first attempt to return to the original place of purchase. TEANAGOO has arrangements with all authorized retailers to accept returns for products with material or workmanship flaws. If you are unable to return your product to the original place of purchase, please refer to our product warranty below.

TEANAGOO stands behind all of its products. If your item is defective or flawed, TEANAGOO will make every attempt to replace your product with a product that is the same or comparable. Proof of purchase is required,and the date of purchase must be within 15 days from the current date. TEANAGOO cannot accept returns or honor replacements of any kind without proof of purchase, whether from an authorized TEANAGOO brand store in the United States, www.teanagoo.com (purchases made only in the United States or Canada, EU, UK) or an authorized third party retailer.

Unfortunately, we do not accept exchanges at this time. If you wish to exchange an item, you must return the item by following the Return Instructions on the packing slip and re-order a new item at www.teanagoo.com

Non-Sale Merchandise: The full amount will be credited to the original tender if returned within 15 days of the delivery date on your invoice and accompanied by the original packing slip.
Sale Merchandise: Yes! Sale items are allowed to be return. However, the same restrictions apply to sale items as with non-sale items.
Please include your original shipment packing slip and all product tags with your return.
Items must be in like-new condition and unworn to be accepted as a return.

Items may be returned to our online store using a pre-paid USPS label. A flat $6.50 shipping-fee is deducted from the refund when received via the pre-paid USPS label.

Returns apply to merchandise and associated tax only. Original shipping costs are not refunded. Any order level promotions are deducted from the return proportional to the subtotal of the product.

Taxes will be charged for customers who live in New York, Louisiana, and Washington. The calculation of sales tax is based on applicable state and local taxes.

For orders shipping to countries without our local warehouse please note: we do not collect any form of taxes, duties or tariffs for any orders outside of the United States. It is the responsibility of the purchaser or receiver of the order to pay any taxes, duties or tariffs to the appropriate governmental or other authority.

Unfortunately we do not accept exchanges. The gift may be returned, since all gifts come with a gift receipt without pricing and return instructions on the packing slip. Refunds are credited to the original form of payment.

By registering with us, you can check your order status online by signing in to My Account and reviewing your Order History. All of the details regarding past purchases will be conveniently saved for you. You can also check the status of an order placed with TEANAGOO by contacting our Customer Service at hello@teanagoo.com

TEANAGOO Customer Satisfaction is our number one concern. Please contact our Customer Service at hello@teanagoo.com and we will correct your order ASAP.

We offer size charts for all of our product to help guide you in determining which size to purchase. Please check picture and content in each page concerned about the size.

We do not offer gift wrapping at this time.

Multiple promotions may often be applied to a single order, while others are exclusive and incompatible with other discounts. Please check the specific promotion for any exclusions. In addition, some promotions may only be used once per account or email address. We reserve the right to cancel any order due to promotion abuse or technical issues.

The site automatically calculates the best discount for you when more than one incompatible discount is applied to your order. For example, if both 20% and 25% off apply but are incompatible with each other, you receive the higher 25% off discount.

No, we do not currently have a mailer catalog. Please subscribe to our emails to get the latest updates from our online store.

To update your registered account information, you may log in to the My Account section of the site. Once logged in, you may update, change, or delete any account information.

You may update your email subscription preferences or unsubscribe from our mailing list by visiting our Preference Center page.